Yes, we can make your designs from your pictures, drawings or physical samples.
2
Can I get samples from your factory?
Yes, sample can be made according to your requests.
3
What’s your MOQ?
MOQ is different for different metals, for precious metals, can be one piece each style; For cheaper metals, can be 10 or 20pcs per style.
4
What’s the delivery time?
For the ones we have stock, we can ship out the next day after getting the payment. For small gold items orders, can be 1-2 weeks, for bigger orders, can be 3-4 weeks..For cheap metal orders, can be 4 weeks.
5
What is the standard of package?
Opp bag for each item, if need box, please advise details when you place the orders.
6
Do you accept OEM and ODM business?
Yes, we offer both OEM and ODM service.
7
What kind of certificate you have ?
We have SMETA
8
What’s the payment terms?
For cheap metal orders, 30% deposit before production, balance to be paid before delivery. For precious metal orders, metal costs to be paid before production, balance before delivery.
9
How you ship the goods?
We used to ship the goods by Express, like FedEx, UPS, DHL, etc.
10
How you deal with quality problems?
For any quality problems, you can either return for repair or refund. We have strict policy on quality control, to avoid following issues.
Our key aim is to maintain top quality products with competitive prices for all our customers (which are wholesalers, chain shops, distributers, online shops, retailers)